Privacy Notice

Privacy Notice EncoreAnywhere

This Privacy Notice was last changed on: August 1, 2016

This Privacy Notice applies to the personal data collected by Koninklijke Philips N.V. or any of its subsidiaries (Philips) through your use of the EncoreAnywhere software application (“EncoreAnywhere”).

This notice relates to the personal data that you provide or is collected by EncoreAnywhere. It provides you with information regarding Philips’ collection, use and disclosure of the data processed through the use of EncoreAnywhere. This is a notice about our privacy practices; it is not a contract or agreement.

While the primary collection of personal data in EncoreAnywhere is related to your patients there is also personal data collected and used by EncoreAnywhere related to your use of the application.

How your Personal Data is collected and used

By your use of EncoreAnywhere, Philips automatically records most of the actions related to your entries in the system and stores this information with those entries (i.e. the item history); and the system actions related to your activity (such as viewing, searching, configuration setting changes, etc.) via audit logs.

For each action you perform, the system will record your user ID and name, the date and time, the action performed, and possibly, more detailed information on the action performed. Philips may use the collected personal data in the item history and audit log for traceability of changes to system entries (as stored with each entry); management, maintenance and improvement of the system; and possible issue resolution related to user interaction with the system.

Personal Data shared with Third Parties

Philips may use trusted third parties to provide certain services for Philips. Such services may include the processing of personal data, including for the following:

  • IT Providers

    These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run EncoreAnywhere or the service provided. Information is stored and used in the following country based on your geographic location:

      - United States (if you are located in the United States, Australia, New Zealand or Canada);
      - France (if you are located in a European nation); or
      - Japan (if you are located in Japan).

  • Cloud Providers

    These providers deliver specific services for sending and receiving data between data centers/cloud repositories using secure electronic transfer methods.

Philips requires these service providers to provide comparable level of protection of your personal data as Philips provides, to only process your personal data for specific purposes mentioned above, and to limit access to the minimum amount of data they need to deliver a specific service

If Philips allows a third party to transfer your personal data outside of your geographic region, we will take steps to protect your privacy rights through the use of contractual arrangements or other means, which will provide a comparable level of protection while the information is being processed by our third parties.

Philips will disclose personal data only under this privacy notice and/or required by law.

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company.

We protect your Personal Data

We recognize and take seriously our responsibility to protect the data you entrust to Philips from loss, misuse or unauthorized access. Philips uses a variety of security technologies and organizational procedures to help protect your data.

Your rights

Once you have provided personal data to Philips, you have a right to reasonable access, so that you can verify, update and/or modify your personal data. You may also request us to delete your personal data. You can send your personal data related requests to the contacts indicated below. We encourage you to keep your personal data up-to-date.

Changes to this Privacy Notice

This Privacy Notice may change from time to time. The most current version of the Privacy Notice will appear on this site. The most recent version shall supersede any and all other versions of this Privacy Notice. Philips reserves the right to change or modify this Privacy Notice at any time and at its sole discretion by posting revisions.

Special information related to children

EncoreAnywhere is not a specific service or application meant for use by children under the age of 18. It is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing information of children.

If a parent or guardian becomes aware that his or her child has provided us with personal information of a person who is under the age of 18, please contact us at If we become aware that a child under the age of 18 has provided us with personal information, we will delete such information from our files.

Contact Us

This Privacy Notice provides basic information about our processing of your personal information and your privacy rights. Should you have additional questions, you may contact the Philips Privacy Office by sending an e-mail to

For further information, please also see the Philips Privacy Rules that are applicable to you, at the following URL:

To access our consumer privacy notice, click here:


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